Tuesday, May 24, 2011
AOL ->Bad tech support->Version number confusion
Unless you have been living under a massive rock, you probably noticed the newest advances in technology, either in your daily checklist of tech blogs and sites that get checked on a daily basis. With these advances comes new and better ways to get to the information that we crave on a daily basis. For those of you that don't know AOL is still in business and offering consumers "The newest and best of the internet and email". This is the biggest load of crap i have ever heard. I was providing tech support for members of my family today, ya know being the good guy that I am, among the issues to be looked at was with the AOL desktop software. Simply put, emails were going right into the drafts folder. So your first thought would be that the server settings somehow got tweaked. That was my first thought. When I started digging i found that the server settings were correct. Now, having very little experience with the AOL desktop software i decided to get some assistance. So I fired up Skype and placed a call to AOL. WHen I got the tech support on the line. By the way, the automated menu that AOL has was actually VERY easy to navigate, anyway. I started talking to the tech support "SPECIALIST" HAHA the only thing that he was specialized was reading the instruction from the PDF "How to". Like "OK...Now click the little blue button on the left side that says" click-click-boom!!! It really made me want to kick something. So after talking with the chap for a while and painfully running thru the instructions, he learned that i was using version 10.1 of the software. Now this is where my other gripe comes in. WHen EVERY other software company releases software, their version number goes up. ya know OSX 10.4/10.5/10.6 or anything else. Not the case with AOL, they go down. I was informed that i needed the newest version 9.6. WAIT WHAT?? the newest version has a lower version number? In what universe does that make sense? And here is the icing on the cake, as the "NEWEST" version was being installed, i told him that it was installing, and he HUNG UP ON ME!!! So here it is people GET RID OF AOL!!!!!